HP Support Ticket Management OpenCart

HP Support Ticket Management OpenCart

• Seamlessly add ticket management system on your OpenCart store
• Get better experience by providing support ticket for customers.
• Suitable for ecommerce that offer product/service and need intents support for customers.

Key Features for Support Ticket OpenCart

1. Provide ticket management system for Agent and Customers both frontend and backend
2. Customer can create ticket that related to specific product in an order
3. Special ticket management page provided for customer on frontend.
4. Automaticaly rolling the agent If there are several agents.
5. Automaticaly send email to Agent upon ticket creation : as well as customer as ticket receipt.
6. Drag and drop or upload attachment for every message for Agent and Customer.
7. Admin can create custom ticket for customers via ticket management on Admin Dashboard
8. Complete ticket management on Admin Dashboard
9. Fully customized email notification features both for customer, agent and admin.
10. Much more : see description.